Last updated: 11/08/2025

Urban Shield VPN (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services or visit our website https://urbanshieldvpn.com/.

1. Who We Are

Urban Shield VPN is a VPN service provider operating in the United Kingdom.
We are the data controller for your personal data.

If you have any questions about this policy or your data, contact us at:
Email: [email protected]

2. What Data We Collect

We may collect the following information:

• Contact Information: name, email address, phone number, physical address
  
  
• Account Information: username, password (encrypted)
  
  
• Payment Information: payment method details (processed securely via our payment providers)
  
  
• Technical Data: IP address, browser type, operating system (for account management and troubleshooting)
  
  

3. How We Use Your Data

We use your personal data for the following purposes:

• To set up and manage your VPN account (contract)
  
  
• To deliver your VPN router and related services (contract)
  
  
• To process payments (contract/legal obligation)
  
  
• To send service updates (legitimate interest)
  
  
• To send marketing communications if you have given consent (consent/soft opt-in)
  
  

4. Marketing Communications

We will only send you marketing emails if:

• You have opted in, or
  
  
• You are an existing customer and we are promoting similar products/services (soft opt-in).
  
  

You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

5. Sharing Your Data

We do not sell your personal data.
We may share your data with:

• Service providers (e.g., payment processors, delivery couriers, technical support tools)
  
  
• Legal authorities where required by law
  
  

All third-party providers are required to protect your data and use it only for the purpose we specify.

6. Data Storage & Security

• We use secure servers and encryption to protect your data
  
  
• Access is restricted to authorised staff only
  
  
• We keep your data only as long as necessary for the purposes outlined in this policy
  
  

7. Your Rights Under UK GDPR

You have the right to:

• Request a copy of the data we hold about you (Access)
  
  
• Request correction of inaccurate data (Rectification)
  
  
• Request deletion of your data (Erasure)
  
  
• Object to certain processing activities (Objection)
  
  
• Withdraw consent for marketing at any time
  
  

To exercise your rights, contact: [email protected]

8. Cookies

Our website may use cookies for essential functionality and analytics.
You can manage or disable cookies in your browser settings.

9. Data Retention

We will keep your personal data only for as long as necessary to provide services and meet legal obligations.
When no longer needed, it will be securely deleted or anonymised.

10. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on our website.