Frequently Asked Questions
You receive a GL.iNet Wi-Fi 6 router pre-configured with Urban Shield VPN protection, plus either 1 month (Starter) or 12 months (Annual) of secure VPN service for unlimited devices.
No—it’s truly plug-and-play. Just connect the router to your broadband and power it on. Your whole network is protected right away.
Yes! Every device connected to your Wi-Fi—phones, laptops, smart TVs, tablets, gaming consoles, and more—is instantly protected.
No. We operate a strict no-logs policy. We never track, log, or store your browsing activity.
Our servers are based in the UK, US, Germany, the Netherlands, and France, with more locations coming soon.
Yes, you can upgrade at any time—just contact our support team.
Definitely! Our UK-based support team is ready to help you with setup, troubleshooting, or questions whenever you need it.
Yes, both plans include built-in parental controls and ad-blocking for safer, cleaner browsing at home.
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