Terms of Service

These terms and conditions govern your use of Urban Shield VPN services and products. By purchasing or using our service, you agree to the terms below.

1. Product Ownership and Return Policy

* If you purchase the £39 plan, the VPN router remains the property of Urban Shield VPN until you complete 12 months of continuous subscription.
* If you cancel before 12 months, you must return the router within 7 days or pay a £30 non-return fee.
* If you purchase the £99 plan, the router is yours to keep.

2. VPN Subscriptions

* We offer VPN-only subscriptions at £9 per month or £49 per year.
* VPN subscriptions work without a router and can be used on phones, tablets, and laptops.
* All subscriptions are auto-renewing unless canceled before the next billing cycle.
* You can cancel anytime through your account dashboard.

3. Usage and Restrictions

* You must not use our VPN service for illegal or harmful activities.
* We may suspend or terminate your account if misuse is detected.
* Your VPN account is for personal use only. Do not share your login outside your household.

4. Shipping, Import Duty, and Taxes

* Free shipping is available within the UK.
* International shipping is £15.
* Depending on your country’s tax rules, you may be charged import duties or taxes.
* These charges are beyond our control and are the customer’s responsibility.

5. Refunds and Cancellations

* Hardware sales (VPN routers) are non-refundable once shipped.
* VPN subscriptions are non-refundable once a billing cycle begins.
* See our Refund Policy for full details.

6. Privacy and Data

* We do not log or track your internet activity while using the VPN.
* Only account and payment data are collected for account management and billing.
* See our Privacy Policy for more details.

7. Service Availability

* We aim to provide reliable and fast service, but we do not guarantee uninterrupted VPN access.
* Performance depends on your internet connection and location.

8. Liability

* Urban Shield VPN is not responsible for any loss or damage caused by misuse, delays, or service interruptions.
* Our total liability is limited to the amount paid for your subscription.

9. Changes to Terms

* We may update these terms at any time.
* Continued use of our service means you accept the most recent version.

10. Contact

For any questions or concerns, please email:
[email protected]

Last updated: 28 July 2025